Frequently Asked Questions

Here you’ll find answers to the most common questions about ScalesHub’s products, shipping, returns, and policies.

Orders & Payments

Scales Hub accepts most major credit cards, wire transfers, money orders, cashier’s check, personal checks, company checks in U.S. Dollars only.
Yes! We can send formal quotes anytime. Just send your request to sales@scaleshub.com and we’ll be happy to help.
Absolutely. We always provide competitive pricing, and special discounts are available for bulk and distributor orders.

Yes, we do! You can use your own freight forwarder, or we can help you find the best shipping solution. Many of our customers are located outside the United States, so we’re experienced in advising on international shipments.
For in-stock units, order prep and dispatch usually take 3–5 business days, plus transit time depending on your location (1–4 business days). If the unit is not in stock, delivery will depend on the manufacturer’s lead time.
Most orders ship directly from the manufacturer. Common carriers include FedEx, UPS, and others depending on the shipment.
Yes, just let us know! One of our team members will provide you with expedited shipping options and quotes.

We want you to be fully satisfied with your purchase. Products can be returned within 30 days of the purchase date with prior authorization and an RMA number. Returns without authorization will be sent back freight collect.
Exclusions apply; please see our Returns & Refunds Policy for details. A restocking fee (minimum 20%) may apply, and customers are responsible for return shipping unless the error was ours.
Some are, some aren’t. Please contact us for details on the specific item.
- Simply email us at help@scaleshub.com, and one of our team members will walk you through the process step by step.

Some models are! Please reach out with the specific model you’re interested in, and we’ll confirm certification details.
Analytical balances are designed for extremely precise measurements with readability up to 0.0001g (some of them up to 0.00001g), making them ideal for laboratories requiring high accuracy. Precision balances are less sensitive (usually readable to 0.001g or 0.01g) but are more robust and suitable for general weighing tasks.
Some units do. Please reach out with the specific model you’re interested in, and we’ll confirm availability of a calibration certificate.
Yes, depending on your needs. Some services may require a separate service quote.

Our products come from third-party suppliers. While we don’t provide our own warranty, we will assign any warranty rights from the supplier directly to you. Please review our Terms and Conditions Policy for details.
Just contact us, and one of our team members will guide you through the process.
Yes, we do. Depending on your needs, some services may require a separate quote.
Yes, we can provide these services based on your requirements, and a quote may be needed for extra services.