Shipping Policy

Thank you for shopping at ScalesHub. Below you will find our shipping policy, including processing times, carriers, exclusions, and international orders.

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Free Shipping Policy

Free standard shipping applies to most products and orders over $455.

  • Exclusions include:

    • LTL freight shipments

    • Products with special discounts

    • Expedited shipping options

    • Shipments to Hawaii, Alaska, Puerto Rico

    • International orders

For a custom shipping quote on excluded items, please contact us at: sales@scaleshub.com.

    • Orders are processed and shipped within 2–5 business days (for in-stock items).

    • Orders are not shipped or delivered on weekends or holidays.

    • If expedited shipping is required, please contact sales@scaleshub.com.

    • If a product is out of stock, we will notify you with the estimated ship date. Substitutions or upgrades may be offered with your approval.

  • Most items ship directly from the manufacturer. Common carriers include:

    • FedEx

    • UPS

    • Other regional freight carriers (depending on product and destination)

    • You will receive a Shipment Confirmation Email once your order has shipped.

    • Tracking numbers are provided and become active within 24 hours.

    • Customers must inspect all products immediately upon delivery.

    • Any claims for shipping errors, shortages, or defects must be submitted in writing within 5 days of receipt.

    • If no claim is made within this period, the products are deemed accepted.

    • ScalesHub is not responsible for items lost or damaged during shipping.

    • If your order arrives damaged:

      • File a claim directly with the shipping carrier.

      • Save all packaging materials and damaged goods before filing.

International

Shipping Policy

ScalesHub is not responsible for customs duties, tariffs, or taxes applied to international shipments.

  • Customers are responsible for all fees imposed during or after shipping.

  • International orders, as well as shipments to Hawaii, Alaska, and Puerto Rico, are not eligible for free shipping.

For a quote, email: sales@scaleshub.com.